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100% Escrow-Protected · Every Single Order

Money back,
without the drama.

Every order is held in escrow. If it arrives broken, different, or never shows up — a refund is a few clicks away, not a legal saga.

Refunds in 3 Days Pi, PayPal & Naira 24/7 Human Desk 2% Dispute Rate
See How It Works Check Eligibility
3 Days
Average refund speed
100%
Orders under escrow
2%
Low dispute rate
24/7
Human resolution desk
Instant Estimator

Check Your Refund Eligibility

Pick your scenario and see the outcome instantly.

Item Damaged or Defective
Delayed Past 7 Days
Not as Described
Changed Mind (>14 Days)
Digital Product Delivered
✅
100% Full Refund Guarantee

If your item arrives broken, cracked, or defective, upload a 5-second video or photo in your dashboard. Escrow funds freeze instantly and a full refund is dispatched within 24 hours.

The Refund Journey

How your money comes home

Four simple steps from problem to paid.

1

Open a Case

Pick the order, choose the issue, attach a photo. Takes under 2 minutes in your dashboard.

2

Escrow Lock

Seller payout freezes instantly. The merchant gets 24 hours to respond or assist.

3

Human Review

Our Trust & Safety team reviews both sides. Clear cases are auto-approved in your favor.

4

Payout Sent

Pi refunds land in seconds. PayPal & Naira card refunds post in 1–3 business days.

The Policy

Straightforward, line by line

Everything you need to know — no legal jargon.

01 · Eligibility

Eligibility Terms

If the item arrives damaged, materially different from listing photos, or fails to arrive within the stated delivery window — you are 100% eligible. Open a request within 14 days of delivery.

02 · Escrow

Escrow Lock Clock

Your payment sits safely in the escrow vault until you click "Confirm Receipt". Sellers never receive funds prematurely before buyer verification occurs.

03 · Process

Simple 3-Step Process

Dashboard → Select Order → Click "Get Help". Attach a photo or description. Trust & Safety reviews and issues a decision within 24–48 hours.

04 · Exceptions

Non-Refundable Scenarios

Custom bespoke items already in production, fully delivered digital goods, or GPS-confirmed deliveries with no photo evidence of defect are not refundable.

05 · Partial

Partial Refund Agreements

For minor cosmetic issues like a box dent, buyer and seller can agree on a partial escrow payout. Keep the product while receiving a cash refund portion.

06 · Chargeback

Chargeback Protection

Funds are held in escrow first, so disputes resolve without bank delays. Pi refunds settle in seconds; PayPal & Naira in 1–3 days.

Refund Speeds by Payment Method

How fast does your refund land?

Pi Network
Instant
Crypto settles in seconds once escrow is released
Zero fees
PayPal
1–3 Days
Returns to your PayPal balance or linked card
Global coverage
Naira · Paystack
1–3 Days
Credited back to your Nigerian bank card or account
Local rails
Got Questions?

Frequently Asked Questions

How fast are refunds credited?
What if the seller doesn't reply?
Can I request a partial refund?
Are Pi Network transactions reversible?
What evidence do I need to submit?
Can a seller dispute my refund request?
Buyer Protection · Always On

Need to open a case or start a refund?

Real humans reply within 4 hours. No bots, no loops — just fast, fair resolution backed by escrow.

Talk to Our Team → Help Center Guide