How can we help you today?

Most orders arrive in 7–14 business days worldwide. Express lanes (3–6 days) are available at checkout for selected items. You get a tracking link the moment your seller ships.

Yes — while the order is in “processing” you can cancel from your dashboard. Once shipped, you can start a return instead. Escrow keeps your money protected either way.

First check with neighbours or the local post office — it’s very often a mislocation. If it’s still missing, open a “not received” case within 48h and our team will investigate and refund you if needed.

Pi Network (the fastest & fee-free), PayPal (buyer protection) and Naira via Paystack. All three are fully supported for deposits, checkouts and seller withdrawals.

Payouts are triggered the moment a buyer confirms the order — typically within 24h. Pi payouts are instant; PayPal and bank payouts take 1–2 business days.

When you pay, the money is held securely by DropHub — not by the seller. It is only released to the seller after you confirm the item arrived as described. That’s the full “safe” in Safe & Protected.

Settings → Security → Two-Step Verification. Choose an authenticator app or Pi wallet signature. It takes under a minute and makes your account dramatically safer.